Our delivery process is detailed in the following policy. We specialise in handmade, custom fur, leatherwear and clothing, so this requires unique order process and fulfilment requirements. Once an order is correctly placed, and abides by our terms and conditions of service, the production process will begin accordingly on the following working day. For all of our custom pieces, we specify the estimated production time. The estimated time required for production is 7-10 days. The term “working days” refers to Monday-Friday, excluding weekends and/or Dutch holidays. Within regular production periods, production is fulfilled as such, however in peak seasons, we are not liable for any extended time required for production. Once orders have been completed, our pieces undergo an extensive quality control period, before they are packaged using sturdy, regulation-compliant packaging. Delivery within the Netherlands is fulfilled using PostNL, and within 1-2 working days. International delivery is approximately 2-4 additional working days. All delivery information is sent via email, once orders have been completed and collected by their respective courier services.
Any consignment of Goods dispatched by the Malika Saymak for delivery to the Authority shall be accompanied by a delivery note prepared by us and marked with the order number. Where applicable, the delivery note shall also specify the means of transport, the place and date of delivery, the number of packages, the content of the packages, the weight and volume of the packages and whether or not the packaging must be returned to the Supplier.
Malika Saymak is not liable for any loss that may occur during transit. Clients receive all delivery information via email and it is their responsibility to periodically check delivery updates through the corresponding delivery service. If clients state a parcel is lost/stolen, this is the responsibility of the corresponding courier service and Malika Saymak is not liable for this loss.
With regards to our quality and customer experience, we take great importance in the quality and fit of our handmade leatherwear, fur, knitwear etc. We kindly ask that customers access the suitability of their ordered items immediately upon receiving their order. Please try on and look over the product in detail to determine the suitability before removing any tags. Removal of tags marks the acceptance of the item, it may not be returned/exchanged after the removal of tags.
At Malika Saymak, we pride ourselves on our high level of quality and care taken when producing orders. As each piece is handmade, we do not permit returns, so we ask that you are careful when measuring and choosing your sizes. Our custom pieces are made to a tolerance of 2-3cm. If you are unsure about sizing, please feel free to contact us and we would be happy to assist you when choosing your ideal size. Please note, all conditions are subject to those stated on the corresponding product pages. This notice does not affect your statutory rights as a consumer.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with all original tags still in tact. Please take extra care to not mark garments. We reserve the right to refuse returned items that are deemed worn, or are stained, for example with makeup. Orders that are returned to us that do not comply with our terms and conditions may not be authorised and will be sent back to the customer.
Customers who wish to request an exchange, must return all items within 7 days after receiving them. This must be requested via email and your orders must be sent using a trackable delivery service. Malika Saymak must be notified of your delivery information and tracking ID. Clients who wish to cancel orders during production process, must do so within two working days of original order date. To complete an exchange, we require a copy of the receipt/proof of purchase. We also ask that customers include a short message detailing the reason for an exchange and the chosen piece they wish to exchange.
Please note that discounted/sale items (including orders that have been purchased with a discount code), preordered items, custom colour items, or customised items are non-refundable. However these items may be returned for store credit, upon our sole discretion.
Only our standard priced items that have not been discounted in any way, may be refunded. Unfortunately sale items cannot be refunded/exchanged.
The customer is fully liable for ensuring the returned items get back to us safely. The customer is responsible for paying all associated shipping costs for a return. The initial shipping costs paid and return shipping costs are non-refundable. We advise using a postage service that is fully trackable and insured, without this type of delivery service, there is no guarantee that we will receive your returned item. We will not be held responsible for lost post. To make this process as simply as possible, we ask customers to email us their tracking information on your returned order as soon as possible. The customer should include a note, detailing your desired piece in exchange.